PRIVACY POLICY AND COOKIES

1. GENERAL PROVISIONS

The data controller for personal data collected via the website is Tomasz Kluz, trading as Ekolab Tomasz Kluz, with its registered office in Bielsko-Biała, hereinafter referred to as the Controller.

2. PURPOSE AND LEGAL BASIS FOR DATA PROCESSING

Your personal data (in particular your email address, telephone number and, in the case of order fulfilment, your first name, surname and delivery address) is processed solely for the following purposes:

• Establishing contact and responding to enquiries regarding the products on offer (legal basis: Article 6(1)(b) of the GDPR – pre-contractual measures).

• Fulfilment of the sales contract and handling the dispatch of goods (legal basis: Article 6(1)(b) of the GDPR).

• To fulfil the legal obligations incumbent on the Controller, e.g. issuing invoices, maintaining accounts and carrying out tax settlements (legal basis: Article 6(1)(c) of the GDPR).

• Providing customer service, handling complaints and, where necessary, establishing or defending against claims (legal basis: Article 6(1)(f) of the GDPR – legitimate interests).

3. DATA RETENTION PERIOD

Data will be retained for the period necessary to process a request for quotation and, in the event of a contract being concluded, for the period required by tax legislation (typically 5 years from the end of the calendar year in which the tax payment deadline expired) or until any claims arising from the warranty or after-sales service become time-barred.

4. RECIPIENTS OF DATA

To ensure the proper functioning of the website and the fulfilment of sales, your data may be transferred to trusted partners:

• Hosting and IT service providers (for the maintenance of the website and email).

• Courier companies and postal operators (to deliver the products ordered).

• Accountancy firms (for the accounting processing of sales).

5. RIGHTS OF THE DATA SUBJECT

Every user has the right to: access their data, rectify it, erase it (‘the right to be forgotten’), restrict processing, object to processing, and lodge a complaint with the supervisory authority (the President of the Personal Data Protection Office).

6. COOKIES AND SERVER LOGS

• The website uses cookies. These are divided into the following categories: essential, functional, analytical and marketing.

• Essential cookies are installed automatically and are required for the website’s content to be displayed correctly and securely. They do not require the user’s consent.

• Other cookies (functional, analytical and marketing) are only activated with the user’s explicit consent, given via the dedicated cookie banner available on the website.

• You can check your settings, change them or withdraw your consent entirely at any time by clicking on the ‘Cookies’ icon/button on the website.

• The hosting server automatically records technical logs (e.g. the date and time of the request, IP address) to ensure the stability and security of the website, which constitutes the Controller’s legitimate interest.

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